FAQS + POLICIES

ARE WE REALLY A CANADIAN COMPANY?

Yes, RMC is 100% Canadian. Our shop is based out of Abbotsford, BC Canada. As well we source all of our materials within Canada, we love supporting our fellow businesses

HOW LONG UNTIL MY ORDER SHIPS?

All of our signs are made to order. It's typically a 3-5 business day turnaround time as we know how excited you are in getting your beautiful new sign. 

WHAT ARE OUR SIGNS MADE OF?

Our signs are all made out of 14 gauge steel, which is about as thick as a nickel. All of our Firepits are made from 10 gauge steel which is about as thick as 2 toonies stacked on top of each other. RMC's signs + pits are very sturdy and not flimsy like some of the laser cut sign makers on the market. All of our signs and fire pits are powder coated which will ensure they last a lifetime and are safe from all of the elements our beautiful country throws at them. All of our signs are suitable indoors as well as outdoors.

WHY SHOULD I PURCHASE AN RMC SIGN OVER OTHERS?

At RMC we strive to have the best and highest quality and unique designs to ensure you're getting a sign that is going to stand out. We only use the highest quality products and ensure your sign is beautifully crafted with care. Our quick turnaround time and quality signs makes us stand above and beyond the rest.

WHAT SHIPPING COMPANY DO YOU USE?

Orders are shipped by either Purolator, Canada Post or UPS. We always go with the fastest shipping time to ensure you get your order quickly.

DO YOU DO CUSTOM ORDERS?

We LOVE custom orders, we are happy to bring your vision to life. You just have to send us a message through our Contacts Page or simply email us at rmcmetaldecor@gmail.com

HOW MUCH IS SHIPPING?

Shipping is Free within Canada and for any of our signs under 30" in size. If you are ordering a sign over 30" the shipping costs will be added at check out.

CAN I CHANGE MY ORDER?

Once your order has been submitted you have up to 24 hours to make any changes if there has been a mistake that has been made. After 24 hours there is no changes that can be made.

DO YOU PROVIDE MOUNTING HARDWARE?

Due to the nature of the signs and how you will be mounting them, we can't accommodate your mounting needs. For that reason our signs don't come with any mounting hardware.

WHAT DO I DO IF THERE IS AN ISSUE WITH MY ORDER?

In the event that there is an issue with your order we require you to contact us within 48 hours of receiving it so we can solve the issue. Please email us at rmcmetaldecor@gmail.com